COOKIE POLICY
Last updated 5th April 2023
This Cookie Policy explains how The London Borough of Tower Hamlets, doing business as Idea Store ("Organisation,” "we,” "us,” and "our") uses cookies and similar technologies to recognise you when you visit our websites at https://ideastore.towerhamlets.gov.uk ("Websites"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
This cookie policy template was created by The London Borough of Tower Hamlets’ Cookies Consent Manager.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, The London Borough of Tower Hamlets) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
Essential Cookies
| Cookie | Type | Description | Expiry |
| luci_CookieConsent | Necessary | This cookie stores the user’s consent of using the essential cookies. | Expires in one month |
| luci_appID | Necessary | This cookie stores the current website ID which helps to identify what data to fetch from the server. | Expires when the user closes the browser |
| luci_user | Necessary - Security | This cookie stores the current user’s barcode or borrower number which helps identify the current user. | Expires in one week or when logout* |
| luci_token | Necessary - Security | This cookie stores the current user’s login token which helps in authentication and fetching/posting personal data securely | Expires in one week or when logout* |
*: or after 12 hours if remember-me option has not checked
Optional Cookies
| Cookie | Type | Description | Expiry |
| luci_gaConsent_{appID} | Analytical | This cookie stores the user consent of using Google Analytics – we collect anonymous and general statistical data of what pages the user visited and for how long ..etc. No personal data is being collected. | Expires in one month |
Notes
If you are using Google Chrome, the browser will set some extra cookies automatically for marketing and advertising purposes, those will trigger after a successful login as the platform uses the Google reCAPTCHA tool to reduce spam requests. Some of those cookies (not an exhaustive list): _GRECAPTCHA, __Secure-ENID, NID, CONSENT, _ga, etc.
Types of Cookies We Use
| Cookie | Type | Description | Expiry |
| luci_CookieConsent | Necessary | This cookie stores the user’s consent of using the essential cookies. | Expires in one month |
| luci_appID | Necessary | This cookie stores the current website ID which helps to identify what data to fetch from the server. | Expires when the user closes the browser |
| luci_user | Necessary - Security | This cookie stores the current user’s barcode or borrower number which helps identify the current user | Expires in one week or when logout* |
| luci_token | Necessary - Security | This cookie stores the current user’s login token which helps in authentication and fetching/posting personal data securely | Expires in one week or when logout* |
| luci_gaConsent_{appID} | Analytical | This cookie stores the user consent of using Google Analytics – we collect anonymous and general statistical data of what pages the user visited and for how long ..etc. No personal data is being collected. | Expires in one month |
Manage Cookie Preferences
You can change your cookie preferences at any time by clicking on the C icon/button at the lower left corner. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers:
- Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
Updates to this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at [email protected] or by post to:
Idea Store
London Borough of Tower Hamlets
Idea Store Whitechapel
321 Whitechapel Road
London E1 1BU